This option allows staff members to receive reservation notifications via SMS and email. You can customize and personalize notifications to inform staff members of any new or updated reservations made by clients.&nbsp;Additionally, the RT app also provides the option to notify other staff members when a reservation has been created, removed, or modified by a colleague. This feature helps ensure that all team members are up-to-date on reservation changes and can work together more effectively to manage bookings.

Reservation System

megaphone.svg

Notifications to Staff

**Notifications to staff** members about upcoming reservations or changes made to existing bookings

Built to empower highly visited venues - high-speed and smart processing of all operations, allowing fast booking and quick seating, for no delays or lines

Lightning-fast processing

Built to empower highly visited venues - high-speed and smart processing of all operations, allowing fast booking and quick seating, for no delays or lines

Online booking options from different channels - social media, website and market places – all in one place

Online Booking

Online booking options from different channels - social media, website and market places – all in one place

When a customer calls to make a reservation, the system can automatically recognize the phone number and cross-reference it with the data already stored in your database. This eliminates the need for manual data entry. If the phone number matches an existing customer, the app can automatically retrieve and fills their data into the new reservation, including their name, phone number, and any other relevant information.&nbsp;&nbsp;This not only saves time and reduces the risk of errors or typos, but also provides a personalised experience for the customer. Your staff will be able to address the customer by name and reference any past reservations or preferences.

Manage Incoming Phone Calls

Automated data entries from incoming phone calls

Live Availability Checker

Restaurants

Night Clubs

Chains

Bars

Pubs

Beach Management

Cloud-based app, easy to use, accessible from any location, using a web browser or the mobile app

 Cloud-based Mobile App

Cloud-based app, easy to use, accessible from any location, using a web browser or the mobile app

No more worries about double bookings or out-of-date information.&nbsp;&nbsp;Reservation Tools is equipped with a powerful real-time data synchronization feature that ensures all users within the same account can access and work on the app simultaneously, regardless of their location or device. This means that hosts, managers, and administrators can collaborate on the platform in real time, ensuring that all data is up-to-date across all devices.&nbsp;With this feature, you can rest assured that all changes made to bookings, cancellations, and modifications are instantly updated across all devices.&nbsp;The real-time data update feature is designed to enhance productivity and efficiency, providing you with a seamless reservation experience.

Real-Time Data Update

Real time data update for all app users on all devices

You can set up different user roles with specific access levels to ensure that only authorized users have access to specific features and data. The main roles include Manager, Hostess, and Admin.&nbsp;Each level of user access is designed to ensure that users only have access to the features and data necessary for their role. This helps to improve the security and integrity of the reservation system, as well as protect sensitive customer data.&nbsp;The Admin level provides a full access to all features of the reservation application, including the ability to view and edit reservations, manage tables and floor plans, view reports and analytics, and access the Activity Log feature. The Admin level has access to all venues in the account, and has the ability to setup and manage user accounts and roles, configuring the application to meet the specific needs of the venue and monitoring the activity in the app. The Admin could also set up email notifications, configuring automated reminders, and customizing the reservation form fields.&nbsp;The manager user can access both the Administration and Reservation modules for the venue(s) under their management. Additionally, you can receive notifications about upcoming reservations or modifications made by your staff. With a manager account, you have the ability to create and edit reservations.&nbsp;The Hostess level provides access to essential features required for managing reservations, such as the ability to create and edit reservations, manage waitlists, and view floor plans. However, Hostess users do not have access to more advanced features such as reports and analytics.&nbsp;

User permission management

User permission management - different levels of user access (Manager, Admin, Hostess)

This convenient functionality enables owners or managers to easily manage multiple venues using a single account, as it provides a consolidated view of reservations, making it easier to track availability, seating capacity, and overall business performance. To ensure you stay ahead of the challenges of running multiple venues, it allows you to monitor reservations created and edited by your staff in real-time or to create and edit data by yourself, providing a greater control over the reservation process.

Multiple Venues Management

Manage multiple restaurants through one account

6 available languages + possibility to add more

Available in Six Languages

6 available languages + possibility to add more

We are official partner of "Reserve with Google“. You can take reservations from Google Search, Google Maps

"Reserve with Google" Integration

We are an official partner of "Reserve with Google“. You can take reservations from Google Search, Google Maps

This feature allows customers to make a reservation using different online platforms. You can&nbsp;take advantage of the social media platforms' large user base&nbsp;and allow customers to book&nbsp;directly through your social media pages.&nbsp;Online reservations from Facebook, Instagram, and Booking marketplaces offer a seamless and convenient experience for your customers, allowing them to easily book a table without having to call you or visit your website.

Facebook and Instagram Bookings

Online Reservations from Facebook, Instagram and Booking Marketplaces

The Live Availability Checker is a tool that helps you to&nbsp;manage your reservations and prevent overbooking. It works by&nbsp;checking the availability in real-time and providing up-to-date information to both the business and the customer.&nbsp;The Live Availability Checker acts as a central hub where you can manage all your bookings from different channels. Whenever a customer makes a booking, the Live Availability Checker automatically updates the availability, making it visible to other potential customers. This ensures that customers are only offered&nbsp;booking options that are currently available and prevents the risk of double-booking.&nbsp;You get a complete&nbsp;authority over your tables availability on the network and can limit reservations for some slots when or a certain zone.

Live Availability Checker to prevent overbooking

Through the RT Design Module you can create a customized floor plan for your venues. You don't need any specific designer skills, as it offers an intuitive drag-and-drop option to build and modify the layout of your venue. You can create tables of various sizes and shapes, and even&nbsp;define specific zones within the interior of your venue, such as bar, VIP section, kitchen, restroom and more.&nbsp;Additionally, you can add text and label your tables and zones for better organization.&nbsp;The module allows you to&nbsp;group certain tables in zones and assign them unique names. This feature enables your clients to make a table reservation for a specific zone, when using the online reservation form. This&nbsp;enhances your guests' experience by providing them with a clear view of your restaurant's layout and enabling them to choose their preferred seating location.&nbsp;Additionally, the fully customizable floor plan provides you with a visual representation of your venue, enabling you to better manage reservations, assign tables, and&nbsp;optimise seating arrangements.&nbsp;

Customizable Foor Plan

Easily build and edit by yourself a fully customizable floor plan

Create and change the status of reservations

Reservation Statuses

Create and change the status of reservations

Quickly check availability of all your time slots and make changes on already created reservations and data; drag-and-drop options

Availability of all your time slots and make changes

Quickly check availability of all your time slots and make changes on already created reservations and data; drag-and-drop options

We offer a customized floor plan design for each venue, allowing users to easily manage their reservations.&nbsp;Our Floor plan view enables users to zoom in and out, providing a detailed overview of the venue’s layout. The app&nbsp;differentiates table statuses by color-coding, making it easy to identify available, occupied, and reserved tables.&nbsp;&nbsp;The Visual Table Layout provides you with a clear understanding of your venue’s seating arrangements. Whether you're a restaurant owner, manager, or host, the Reservation Tool app makes it easy to manage reservations and provide an exceptional guest experience.&nbsp;For your convenience, you can switch between three views: Search list, Floor plan, and Scheduler.&nbsp;

Visual Table Layout in a Floor Plan

User-friendly and intuitive interface with a Visual Table Layout

Smart and easy search, sorting and browsing through all reservations

Smart Searching, Sorting and Browsing of Reservations

Smart and easy search, sorting and browsing through all reservations

Our app includes a button in the Administration module that allows a quick printing of reservations for a specified time period - whether it be for the day, week, or a customized period.&nbsp;Once the time period is selected, the system generates a comprehensive list of all reservations within that period, including customer name, reservation date, time, and any other relevant details. Additionally, you can&nbsp;customise the reservation list before printing, providing the flexibility to choose which information to include or exclude.&nbsp;Having a physical copy of the reservation list provides an additional layer of security and helps to ensure that no reservations are missed or overlooked.

Quick Print

Quick print of the reservations for the day

The Reservation Tools app simplifies the process of assigning tables to customers with just a few clicks, making it easy for your team to provide top-notch service to your customers.&nbsp;Due to the intuitive interface, tables are displayed graphically, making it easy to visualize the available seating options and assign them accordingly.&nbsp;You can also assign tables to customers without reservation. By providing a clear, visual representation of available tables and party sizes, the app makes it easy to avoid assigning tables that are already occupied or reserved.&nbsp;

Easy seating

Easy seating using various reservation statuses

Visual notifications and reminders for clients delays and reservation expiration

Customer notifications and reminders

Visual notifications and reminders for clients delays and reservation expiration

confirmation

cancellation

reminder or modification

upcoming reservations and changes

Keep track of your customers’ key information, as well as their personal preferences

Guest Profiles and Preferences Statistics

Keep track of your **customers’ key information**, as well as their personal preferences

The customer rating option allows you to rate your clients using a&nbsp;five-star rating system, which is stored in the database along with other client’s information such as reservation history and preferences. The rating can be accessed by navigating to the Clients section in the Administration module, providing valuable information for staff members when creating new reservations for the same client. The rating appears automatically next to the client's name in the reservation form, making it easy to reference when needed.

Customer Rating

Staff comments on each reservation

Staff Reservation Comments

Use the created database to automatically insert client’s info into the newly created reservations

Automatic selection of client info for new reservations

Use the created **database** to automatically insert client’s info into the newly created reservations

Statistics on the number of reservations for daily, weekly, monthly, and customized periods

Reservation Trends

Statistics on the number of reservations for daily, weekly, monthly, and customized periods

Reports for reservation trends, no-shows, busiest periods, etc.

Reports for Reservation Trends, No-shows, Busiest Periods

Reports for reservation trends, no-shows, busiest periods, etc.

Reservation Status Statistics 

Booking Channels Usage Report

A List of Top Clients

Visualise and compare the performance of multiple venues

Visualise and compare the performance of multiple venues

You can monitor all reservation modifications, as well as who performed them and when

Monitor all reservation modifications

You can monitor all reservation modifications, as well as who performed them and when

Multiple layers of permission-based authentication and encryption ensure the security of your data

Multiple Layers of Permission-based Authentication

Multiple layers of permission-based authentication and encryption ensure the security of your data

Live database backup mechanism for higher data security

Live Database Backup

Live database backup mechanism for higher data security

You get a complete authority over your tables availability on the network

Complete authority over your tables availability on the network

You get a complete authority over your tables availability on the network

View reservations in a list, floor plan view or schedule

Switch between Tree Views - Search List, Floor Plan and Scheduler

View reservations in a list, floor plan view or schedule

Share guest information among all your restaurants

Share guest information among all your restaurants

**Share** guest information among all your restaurants

You can integrate an online reservation form on your website. This form can be fully&nbsp;customised to match the website's design and branding, providing a seamless user experience for customers.&nbsp;The reservation form includes fields for customers to enter their name, email, telephone number, and use a&nbsp;drop-down menus to choose the number of people in their party and their preferred date and time for the reservation. The form also includes fields for preferred dining area or other specific requirements.&nbsp;By allowing your customers to make reservations through your website, you can&nbsp;save time, increase efficiency, and improve the overall customer experience.

Online Reservations from Your Website Form

Get online reservations from your own Website booking form

**Е-mail &amp; SMS** for status update - confirmation, cancellation, reminder or modification

Email and SMS Notifications & Reminders

Е-mail & SMS for status update - confirmation, cancellation, reminder or modification

Waiting list

Reservation Tools is an official partner of “Reserve with Google” which is a specialized feature designed to enhance Google Business services by enabling users to&nbsp;book reservations directly from search results.&nbsp;&nbsp;When potential clients find your business on Google Search, they can make a reservation using the Reserve with Google platform. The platform is mobile-friendly and standardized, making it easy for clients to book a table quickly and easily.&nbsp;&nbsp;This integration will help you to significantly&nbsp;improve your business's visibility, attract more customers, and ultimately increase your profit.&nbsp;We will assist you to enable reservation bookings on Google, so potential clients can easily find your venue.&nbsp;For all our customers, the integration with "Reserve with Google" is provided as a free service.

Reserve with Google

Reservations from Google Search and Google Maps

Our reservation management solution is cloud-based, providing online access to our app from any device with an internet connection. Whether you're using a computer, laptop, or smartphone, you can easily access the RT app and manage your reservations with ease.&nbsp;To access the app, you can simply use a web browser on your device or download the mobile app directly. This provides you with the flexibility to manage your reservations on-the-go and from any location.&nbsp;All your entered data is automatically saved and securely stored on the cloud, reducing the risk of data loss.

Online Access

Making reservations is a breeze with our app. You have two easy options: simply click on the desired table or use the dedicated reservation form. The reservation form connects to your RT database, and as you type the first letter of the client's name, a list of names appears. This allows you to&nbsp;choose from existing clients and automatically fills in their details such as name and phone number. You can add as many tables as needed to a single reservation and accommodate an unlimited number of guests. Customisation options include&nbsp;adding specific client’s preferences (e.g., smoker, deposit, etc.), comments, and venue zones. Additionally, our system offers reservation settings, such as: the time interval, average and maximum reservation duration, as well as auto-complete and auto-expire intervals (in minutes).

Create Reservations at Ease

You can edit existing reservations with just one click. If any changes are necessary, you can&nbsp;easily update all the information entered, and even transfer the reservation to the waiting list if needed.

Edit Reservations

In the event that you need to close a reservation, our app offers you several options to choose from, including:&nbsp;• Client didn’t show up;• Canceled by the customer;• Canceled by the venue.&nbsp;The selected reason will be accurately recorded in our database under the specific reservation and client's name, ensuring clear and organized record-keeping.

Closing A Reservation

You can easily search for specific reservations by entering relevant keywords or letters, and sort them by customer name, date or time.&nbsp;Sorting reservations by name and time allows you to quickly organize and prioritise bookings, making it easier to manage the workload.&nbsp;The module enables users to browse through reservations effortlessly, providing a seamless experience for both customers and staff.

Module for Customer Accommodation and Quick Reservation Search and Browsing

Reduce the number of no-shows and enhance customer loyalty towards your brand and services.&nbsp;The RT app allows to create and personalize SMS and email reminders for your clients regarding their reservations. You have full control to customise the content of the message to include details about the reservation status, such as cancellation, confirmation, completion, expiration, rejection, or reminder.&nbsp;Additionally, you could specify how far in advance you want to send the reminder before the reservation time. Using the client's name, you can tailor the message to make it more personal.

Reservation Notifications for Clients – SMS & Email

Build a highly-efficient customer database by keeping track of important information about your customers and provide a more personalized and efficient service.You can collect and store information such as the customer's name, telephone number, email address, and any other relevant contact information. You can also keep track of all the reservations made by the customer, including details such as the date and time of the reservation, the number of guests, and any special requests or preferences made by the customer.&nbsp;For regular customers, the CRM tool also keeps track of clients’ personal preferences, such as their preferred seating location or their favorite menu items, as well as any allergies or dietary restrictions the customer may have. This information can be used to provide personalized service and make the customer feel valued and appreciated.&nbsp;The CRM tool also enables you to rate your customers, based on factors such as their frequency of visits, spending habits, and overall satisfaction with their experience. This information can be used to target promotions and discounts to specific customers, or to identify areas where the business can improve its service.

Customer Database & CRM (Customer Relationship Management)

Our reservation app comes equipped with a powerful statistics and reporting feature that enables businesses to make data-driven decisions and optimize their operations. This feature provides detailed reports regarding venue occupancy, effectiveness of different reservation channels used, analysis of the type of reservations, and customer information.&nbsp;The Dashboard for insights and statistics offers a comprehensive overview of the business operations. With this feature, you can easily access key performance indicators such as the number of reservations made by day, month, year, or custom period and to identify peak periods and adjust staffing and inventory levels accordingly. You can view the percentage of reservations that have been confirmed, canceled, or are pending, providing an overall snapshot of the status of reservations.&nbsp;You can check the percentage rate of reservations by channel, that will enables you to analyze the effectiveness of different reservation channels, such as phone, website, or third-party platforms. This information could be used to optimize marketing and promotional strategies and allocate resources to the most effective channels.&nbsp;The Customers’ preferences report enables you to track and analyze customer preferences, such as seating location, menu items, and special requests. You can also keep track of the most recent customers, the most frequent and highest-spending customers, and more.

Statistics and Reports

You can keep track of all the actions executed by every single user connected to the venue account. This feature is useful for managers who need to identify which member of staff is responsible for specific actions related to reservation creation and editing.&nbsp;The Activity Log section can be accessed from the Administration module and provides a chronology of all actions executed by users. This includes actions such as creating new reservations, editing existing reservations, and canceling reservations.&nbsp;The Activity Log feature provides an extra level of accountability and transparency for all users connected to the venue account. Users can be confident that their actions are being recorded and that they can be traced back to specific individuals if needed.

Activity Log

Online card payments will allow you to send a payment link to the customers, where they will see the reservation and the amount due, with the option to pay it. Payments are automatically marked as paid in the app.

Online card payments

Online card payments will allow you to send a payment link to the customers, where they will see the reservation and the amount due, with the option to pay it. Payments are automatically marked as paid in the app.

Online bank payments will let you organize payments coming from the bank. The reservation will have an online link that your customer can receive automatically when you confirm a reservation, or when you create a new payment for it.&nbsp; When this feature is activated, your customer will have the bank payment details as an option to pay his deposit. &nbsp;When you see payments coming in your online banking you need to mark the payment as paid by bank in the app manually.

Online bank payments

Online bank payments will let you organize payments coming from the bank

Cash payments let you organize all offline deposits. When a customer walks in and pays a deposit for a reservation, you can add a payment in the app and mark it paid with cash. To use the payments features you need to enable each method from the administration in the venues section, integrations.

Cash payments

Cash payments let you organize all offline deposits

Automatic notification to customers with a payment link when a due payment is added

Automatic notification to customers

Automatic notification to customers with a payment link when a due payment is added